shieldLegal Document

Privacy Policy

We take your privacy seriously. This policy explains exactly what data we collect, why we collect it, and how we protect it.

Last updated: June 15, 2025·Applies to all LetConvo AI services·GDPR · NDPR · Google API compliant

Contents

Privacy Contact

privacy@letconvo.live

verified_user

Google API Compliance

LetConvo AI's use of Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. We never use Google user data to serve ads or train AI models.

Our Core Commitments

check_circleWe never sell your personal data

check_circleGoogle data is never used for ads or AI training

check_circleYou can delete your data at any time

check_circleAll data is encrypted in transit and at rest

check_circleWe are GDPR and NDPR compliant

check_circleWe notify you within 72 hours of any data breach

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1. Overview

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LetConvo AI ("we", "our", or "us") operates the website letconvo.live and provides AI-powered receptionist and call management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

2. Information We Collect

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Information you provide directly:

Account registration data: name, email address, phone number, business name
Payment and billing information (processed securely via third-party payment processors — we do not store card numbers)
Business configuration data: greeting scripts, working hours, call handling preferences
Communications with our support team

Information collected automatically:

Log data: IP address, browser type, pages visited, timestamps
Device information: device type, operating system, unique device identifiers
Usage data: features used, call volumes, dashboard interactions
Cookies and similar tracking technologies (see Section 8)

Information from your callers (on your behalf):

Caller phone numbers and names (where provided)
Call recordings and transcriptions (if you have enabled this feature)
Appointment details and contact information provided during AI-handled calls
Sentiment and intent data derived from AI analysis of calls

Information from Google services (if you connect Google integrations):

Google Calendar: appointment data, availability, calendar event details
Google Contacts: contact names and phone numbers (read-only, for caller matching)
Google account email address for authentication purposes
We only access Google data with your explicit consent and use it solely to provide the Services

3. How We Use Your Information

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To provide, operate, and maintain our AI receptionist Services
To process and manage your account, subscription, and payments
To configure and personalise your AI receptionist based on your preferences
To handle and route calls, book appointments, and qualify leads on your behalf
To generate call transcripts, summaries, and analytics for your dashboard
To send transactional emails (account confirmations, billing receipts, service alerts)
To respond to your customer support enquiries
To detect, prevent, and address fraud, abuse, or security incidents
To comply with legal obligations and enforce our Terms and Conditions
To improve our AI models and Services using aggregated, anonymised data only
We will NEVER sell your personal data or your callers' data to third parties

4. Google User Data

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LetConvo AI's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

What Google data we access:

Google Calendar — to read/write appointments when you enable calendar booking
Google account profile (name, email) — for account authentication only

How we use Google data:

Google data is used solely to provide the features you explicitly request
We do not use Google data to show advertisements
We do not allow humans to read your Google data unless you explicitly request support, it is necessary for security purposes, or required by law
We do not transfer Google data to third parties except as necessary to provide the Services
Google data is never used to train AI/ML models

You can revoke our access to your Google data at any time via your Google Account settings at myaccount.google.com/permissions.

6. Data Retention

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Account data is retained for as long as your account is active
Call recordings are stored according to your plan's retention settings (default: 90 days)
Call transcripts and summaries: 12 months by default, configurable in your settings
Payment records: 7 years to comply with financial regulations
After account deletion, we permanently delete your data within 30 days
Some data may be retained longer if required by applicable law
You may request early deletion of specific data at any time

7. Your Rights

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Depending on your location, you may have the following rights regarding your personal data:

You have the right to:

Access — request a copy of the personal data we hold about you
Rectification — correct inaccurate or incomplete personal data
Erasure — request deletion of your personal data ('right to be forgotten')
Portability — receive your data in a structured, machine-readable format
Restriction — ask us to limit how we process your data
Objection — object to processing based on legitimate interests
Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at privacy@letconvo.live. We will respond within 30 days. We may need to verify your identity before fulfilling requests.

8. Cookies & Tracking

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We use cookies and similar technologies to operate and improve our Services.

Types of cookies we use:

Essential cookies — required for login sessions and security (cannot be disabled)
Functional cookies — remember your preferences and settings
Analytics cookies — help us understand how our platform is used (aggregated data only)

You can control cookies through your browser settings. Disabling essential cookies may prevent you from logging in or using core features.

9. Data Security

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We implement industry-standard security measures to protect your data:

All data in transit is encrypted using TLS 1.2 or higher
Data at rest is encrypted using AES-256
Access to personal data is restricted to authorised personnel on a need-to-know basis
Regular security audits and vulnerability assessments
Multi-factor authentication available for all accounts
Incident response procedures to notify affected users in the event of a breach

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

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Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@letconvo.live and we will delete it immediately.

11. International Data Transfers

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LetConvo AI is based in Nigeria and our primary servers are located in Nigeria and the European Union. If you access our Services from outside Nigeria, your data may be transferred to and processed in countries with different data protection laws.

For transfers from the European Economic Area (EEA), we rely on Standard Contractual Clauses approved by the European Commission. For transfers involving UK users, we comply with UK GDPR requirements.

By using our Services, you consent to the transfer of your information to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

12. Legal Basis for Processing (GDPR & NDPR)

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For users in the European Economic Area (EEA), United Kingdom, and Nigeria, we process personal data under the following legal bases:

Contract performance — processing necessary to provide the Services you've subscribed to
Legitimate interests — fraud prevention, security, improving our Services
Legal obligation — complying with applicable laws and regulations
Consent — for optional features like marketing emails or certain Google integrations

13. Third-Party Links & Services

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Our platform may contain links to third-party websites or integrate with third-party services (e.g. Google Calendar, CRM platforms). This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before sharing any personal data with them.

14. Changes to This Policy

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We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or by posting a notice on our platform at least 14 days before the change takes effect.

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy team:

Email: privacy@letconvo.live
Website: https://letconvo.live
LetConvo AI, Victoria Island, Lagos, Nigeria
We aim to respond to all privacy enquiries within 5 business days

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Your Privacy is Protected

Questions about how we handle your data? Our privacy team is here to help.

Contact Privacy Team

Privacy Policy

1. Overview

2. Information We Collect

3. How We Use Your Information

4. Google User Data

5. How We Share Information

6. Data Retention

7. Your Rights

8. Cookies & Tracking

9. Data Security

10. Children's Privacy

11. International Data Transfers

12. Legal Basis for Processing (GDPR & NDPR)

13. Third-Party Links & Services

14. Changes to This Policy

15. Contact Us

Your Privacy is Protected